After several years of online interviews, many employers are now returning to face-to-face recruitment. Meeting in person allows candidates to express themselves more fully — body language, energy, and natural presence play just as important a role as the words you choose.
For anyone working in the charity or voluntary sector, strong communication and interpersonal skills are essential not only for interviews, but also for daily interactions with service users, colleagues, and partners. Training can make a real difference, helping you to combine personal presence with recognised qualifications.
On CharityCourses.co.uk, funded by the Adult Education Budget, learners can access a range of free, accredited programmes that build confidence, improve communication, and enhance career opportunities.
NCFE Level 2 Certificate in Information, Advice or Guidance
This qualification provides a solid foundation for roles where you support people in making informed choices, whether in employment, education, housing, or community services. It covers communication methods, record keeping, and professional boundaries, helping you to deliver guidance with confidence and accuracy.
Advanced Mental Health First Aid
With wellbeing now a priority across organisations, this course equips you to recognise the signs of mental health difficulties and to respond appropriately. Learners gain practical knowledge to start supportive conversations, reduce stigma, and connect people with professional help when needed. It is a valuable skill for managers, frontline workers, and volunteers alike.
NCFE Level 2 Certificate in Counselling Skills
Strong listening and empathy are central to many charity and community roles. This course introduces the core skills of counselling, including active listening and reflecting, while also developing self-awareness. It is not a licence to practise as a counsellor, but it provides transferable skills that are useful in everyday work with clients and colleagues.